Shipping policy
Shipping Policy — MamaCat
Processing Time
Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
Shipping Times
- Greece: 7–15 business days
- European Union: 7–15 business days
- Rest of World: 10–20 business days
Please note: our products are shipped directly from our suppliers, so delivery times may vary slightly depending on your location and local customs processing.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Delays
While we do our best to meet estimated delivery times, delays can occasionally occur due to customs, weather, or carrier volume beyond our control.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, contact us at [your support email] within 14 days of the estimated delivery date, and we'll help resolve it.
Customs & Import Duties
International orders may be subject to customs fees or import duties, which are the responsibility of the customer and not included in the order total.